Hobby Hive
1. Accepted Payment Methods
We accept the following payment methods at checkout:
- Credit Card
- Debit Card
- Apple Pay
- Google Pay
- Link by Stripe
All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor.
2. Currency
All prices on our Site are listed and charged in U.S. Dollars (USD).
3. When You're Charged
- In-stock items: Your payment method is charged in full at the time your order is placed
- Pre-order items: Your payment method is charged in full at the time you place the pre-order (see our Pre-Order Policy for details)
4. Payment Security
- We do not store your full credit or debit card information on our servers
- All transactions are encrypted via SSL and processed through Stripe's secure infrastructure
- See our Secure Checkout page for more on how we protect your payment information
5. Declined Payments
If your payment is declined, please verify your card details, billing address, and available balance, then try again. If the issue persists, we recommend contacting your card issuer or trying an alternative payment method. You're also welcome to reach out to us at support@hobbyhiveshop.shop if you continue to experience issues.
6. Sales Tax
Applicable sales tax is calculated and added at checkout based on your shipping address, in accordance with state and local tax laws.
7. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with your order details and number. Please keep this for your records.
8. Billing Disputes
If you believe you were charged in error, please contact us at support@hobbyhiveshop.shop before initiating a chargeback with your bank or card issuer — we're glad to help resolve any billing issue quickly and directly.
9. Questions?
For any payment-related questions, contact us at support@hobbyhiveshop.shop.